FAQs Page
1. General Questions
What is your return policy?
We offer full refunds on all items that are defective. However we do not accept returns or exchanges for change-of-mind purchases, incorrect orders, or dissatisfaction with personal preference. Please review all product details, dimensions, and finishes before completing your purchase.
How do I track my order?
Once your order has shipped, you will receive a tracking number/ confirmation via email or text message.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
2. Mirrors, Glass & Backsplash installations
What type of glass do you use?
We offer a wide range of glass options tailored to suit any solution you require. Our glass is locally made using high-quality materials, ensuring durability, clarity, and a premium finish for any application
How do I care for this product?
We highly recommend the use of our in house made glass cleaner, formulated to not only clean by protect any of our products from scratches or swirls.
Is there any deposit required?
On all installations after recieving quote, before job can start a 50% deposit is required and the full amount to be paid at the day of the completion.
3. Payment Questions
What payment methods do you accept?
We accept all major payment methods, including cash, credit/debit cards, digital wallets, bank transfers, and more.
Do you offer instalment payment options?
Yes, we offer instalment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing sales@ultimatemirrors.com.au or by calling our number at 0449 040 306