Return Policy

At Ultimate Mirrors, we take pride in providing high-quality mirrors designed to enhance your space. Every mirror is carefully crafted and inspected to ensure it meets our strict quality standards. To maintain the integrity of our products and ensure fairness to all customers, we have outlined our refund and return policy below.

1. No Change-of-Mind Returns

Due to the custom and fragile nature of our mirrors, we do not accept returns, exchanges, or refunds for change-of-mind purchases or incorrect selections. Please ensure you check product specifications, dimensions, and details before completing your order.

2. No Returns for Improper Handling or Installation

Once your mirror has been delivered or collected, we are not responsible for any damage caused by improper handling, storage, or installation. Any breakages, scratches, or defects occurring after the mirror has been received and signed for will not be eligible for return or refund. We strongly recommend professional installation to prevent accidental damage.

3. Returns & Refunds for Defective Products

We stand behind the quality of our mirrors and will only offer refunds or replacements if a product is deemed faulty or defective upon delivery. A product may be classified as defective if:

  • It arrives with visible manufacturing defects (e.g., cracks, chips, scratches not caused by transit damage).
  • There are issues with the mirror coating or structural integrity.

If you believe your mirror is defective, please follow these steps:

  • Report the Issue Within 48 Hours: Contact us at sales@ultimatemirrors.com.au within 48 hours of delivery with a detailed description and clear photos of the defect. Claims made after this timeframe will not be accepted.
  • Assessment & Verification: We will assess the issue and may require further information or an inspection. If the defect is confirmed, we will arrange for a replacement or refund.
  • Return Process: If a return is required, the mirror must be returned in its original packaging to prevent further damage during transit. We will provide instructions on how to proceed.

4. Transit Damage Policy

If your mirror arrives damaged due to shipping, you must:

  • Inspect Upon Delivery: Check your mirror immediately upon arrival.
  • Report Damage Immediately: Any transit damage must be reported within 24 hours of delivery, along with supporting photos of the damaged packaging and product.
  • Assessment & Resolution: We will work with our courier partners to resolve the issue. If confirmed as transit damage, a replacement will be provided.

5. Non-Refundable Situations

Refunds, replacements, or returns will not be granted in the following cases:

  • The product was ordered incorrectly by the customer.
  • The mirror does not fit the intended space due to incorrect measurements provided by the customer.
  • Damage occurs after delivery due to mishandling, improper installation, or accidents.
  • General dissatisfaction unrelated to product defects.
  • The request is made beyond the specified reporting timeframe.

6. Refund Processing

  • If a refund is approved due to a defective product, it will be processed using the original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your financial institution.
  • If a replacement is offered, we will arrange for a new mirror to be delivered as soon as possible.

Contact Us

If you have any questions about this policy or need to report a defective mirror, please reach out to us at sales@ultimatemirrors.com.au or call 0449040306.

We appreciate your understanding and encourage you to review all product details before purchasing. Thank you for choosing Ultimate Mirrors!