Shipping Policy

At Ultimate Mirrors, we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the details of our delivery process, estimated timeframes, costs, and other important information regarding your order.

1. Processing & Dispatch Times

  • Orders are typically processed within 3-5 business days after payment is received.
  • Custom orders or made-to-measure mirrors may require additional time for manufacturing, which will be communicated at the time of purchase.
  • Once dispatched, you may receive a tracking number via email to monitor your shipment.

2. Delivery Timeframes

Estimated delivery times depend on your location:

  • Metro Areas: 3-5 business days
  • Regional Areas: 5-7 business days
  • Remote Areas: 7-14 business days

Please note that delivery times are estimates only and may vary due to factors beyond our control, such as weather conditions, courier delays, or peak periods.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery location and mirror size/weight.
  • Some larger mirrors may require special handling or freight services, which will be reflected in the final shipping cost.
  • We occasionally offer free shipping promotions—these will be clearly advertised when available.

4. Delivery Conditions

4.1 Delivery Address & Access

  • It is your responsibility to provide a correct and complete delivery address at checkout.
  • If the address provided is incorrect or incomplete, redelivery fees may apply.
  • If your property has limited access (e.g., apartments, gated communities, or rural areas), please notify us in advance. Additional delivery arrangements may be required.

4.2 Receiving Your Order

  • While we recommend that someone be present to inspect and accept the delivery, it is not required.
  • If no one is available at the time of delivery, the courier may:
    • Leave the package in a safe location if "Authority to Leave" (ATL) has been provided.
    • Attempt redelivery (additional fees may apply).
    • Return the package to the depot for collection.
  • Important: If you choose to allow the courier to leave your package unattended, you accept full responsibility for any loss, theft, or damage that may occur after delivery. Ultimate Mirrors will not be liable for any replacements or refunds in these cases.
  • If you prefer a secure delivery, we advise arranging for someone to receive the package or selecting a delivery address where someone will be available.

5. Damaged or Lost Shipments

5.1 Damage in Transit

While we take great care in packaging our mirrors securely, damage can occasionally occur during transit. If your mirror arrives damaged:

  • Report the damage within 24 hours of delivery by emailing [Your Email] with clear photos of the damaged product and packaging.
  • We will assess your claim and, if approved, arrange for a replacement at no additional cost.
  • Claims made after 24 hours will not be accepted, as we cannot verify whether the damage occurred during delivery or after receipt.

5.2 Lost Shipments

  • If your tracking number shows "Delivered" but you have not received your order, please check with neighbours or building management first.
  • If the package is still missing, contact us at sales@ultimatemirrors.com.au for assistance.
  • We will open an investigation with the courier, which may take several business days. If the courier confirms the package is lost, we will arrange for a replacement.

6. Special Handling for Large Mirrors

  • Some large or oversized mirrors require special freight services due to their size and fragility.
  • Freight deliveries may have longer lead times and require customers to assist with unloading if no lift gate service is available.
  • Our team will notify you in advance if your order requires special shipping arrangements.

7. International Shipping

  • At this time, we do not ship worldwide
  • If you require international shipping, please contact us before placing an order to discuss possible options.

8. Failed Deliveries & Redelivery Fees

  • If delivery is unsuccessful due to an incorrect address, refusal to accept the package, or no one available to receive it, redelivery fees may apply.
  • If the package is returned to us due to failed delivery attempts, you will be responsible for additional shipping costs to resend the item.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us at:

📧 Email: sales@ultimatemirrors.com.au
📞 Phone: 0449040306
🌐 Website: https://www.ultimatemirrors.com.au/

By placing an order with Ultimate Mirrors, you acknowledge and accept the terms outlined in this Shipping Policy.